Shipping Policy

Shipping Policy for Europe (Schengen Zone), USA, Mexico, Canada, and the UK (England, Ireland, Wales, and Scotland)

 

We are committed to delivering your orders promptly and securely to the destinations we serve. This shipping policy outlines important information regarding shipping rates, processing times, customs duties, and delivery estimates for orders sent to Europe (Schengen Zone), the USA, Mexico, Canada, and the UK (England, Ireland, Wales, and Scotland).

 

1. Shipping Destinations

We currently ship to the following regions:

  • Europe (Schengen Zone): Includes countries participating in the Schengen Agreement, such as Germany, France, Italy, Spain, Netherlands, and others.
  • United States: All states and territories, including Alaska, Hawaii, and Puerto Rico.
  • Mexico: Nationwide delivery to all 32 Mexican states.
  • Canada: Shipping to all provinces and territories.
  • United Kingdom: Includes England, Scotland, Wales, and Northern Ireland.
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    2. Order Processing Time

    Once your order is placed, we aim to process and ship it as quickly as possible. The processing time depends on the product availability and the time of order placement. In general:

  • Standard Orders (1 Fankit): Includes countries participating in the Schengen Agreement, such as Germany, France, Italy, Spain, Netherlands, and others.
  • Special Orders or Custom Items (2 or more Fankits): May require additional time, typically 3-5 business days.
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    During peak periods (such as holidays), processing times may be slightly longer due to increased order volume. We recommend placing your order early to ensure timely delivery.

     

    3. Shipping Methods and Delivery Times

    We partner with reliable shipping carriers to ensure that your orders arrive safely and on time. The available shipping options, rates, and delivery times vary depending on the destination:

     

    Europe (Schengen Zone):

  • Standard Shipping: Delivery typically within 5-10 business days.
  • Express Shipping: Delivery typically within 3-5 business days.

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    USA:

  • Standard Shipping: Delivery typically within 5-8 business days.
  • Express Shipping: Delivery typically within 2-4 business days.

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    Mexico:

  • Standard Shipping: Delivery typically within 7-12 business days.
  • Express Shipping: Delivery typically within 4-7 business days.

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    Canada:

  • Standard Shipping: Delivery typically within 6-10 business days.
  • Express Shipping: Delivery typically within 3-5 business days.

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    United Kingdom:

  • Standard Shipping: Delivery typically within 5-8 business days.
  • Express Shipping: Delivery typically within 2-4 business days.

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    4. Shipping Costs

    Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will see the shipping cost at checkout before completing your purchase. We offer the following options:

  • Free Shipping: On all orders above [specific amount] for selected destinations.
  • Standard Shipping Rates: Calculated based on the size and weight of the package.
  • Express Shipping Rates: Higher rates apply for expedited deliveries.
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    We may offer promotional free shipping during special events, sales, or holiday seasons. Any applicable discounts will be reflected at checkout.

     

    5. Customs, Duties, and Taxes

    Depending on your destination, your order may be subject to customs duties, taxes, and other import fees. These charges vary by country and are not included in the product price or shipping cost at checkout. Please be aware of the following for each region:

  • Europe (Schengen Zone): Customers are responsible for any customs fees or VAT charges upon arrival of the package.
  • USA: There are generally no additional customs fees for orders under a certain value, but larger orders may incur customs duties or taxes.
  • Mexico: Orders may be subject to import taxes and duties that are collected upon delivery.
  • Canada: Goods may be subject to GST/HST, PST, and import duties, depending on the order value.
  • United Kingdom: Orders may be subject to VAT and customs duties, especially after Brexit.
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    We recommend contacting your local customs office for more details on potential charges. PremiereFans is not responsible for any additional costs that arise during customs clearance.

     

    6. Order Tracking

    Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment through the carrier’s website. Tracking information may take up to 24 hours to update after the shipping confirmation is sent.

     

    7. Shipping Restrictions

    We strive to deliver to as many locations as possible; however, certain areas may have specific restrictions that affect our ability to ship. The following may apply:

  • Some regions within the above-listed destinations may experience delays due to remoteness or access restrictions.
  • We do not ship to PO boxes, APO/FPO/DPO addresses, or other military addresses
  • If we are unable to ship to your location for any reason, we will notify you promptly and offer a refund or an alternative solution.
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    8. Damaged, Lost, or Stolen Packages

    We take great care in packing and shipping your order, but if your package arrives damaged or is lost during transit, please contact our customer service team immediately. We will assist you with filing a claim with the carrier and offer a replacement or refund, depending on the situation. For stolen packages, we recommend checking with your local post office or neighbors before reporting it to us.

     

    9. Return Shipping

    If you need to return an item, please refer to our return policy for instructions. Return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part or a defective item.

     

    10. Contact Us

    If you have any questions regarding our shipping policy, please don’t hesitate to contact our customer service team at orders@premierefans.com. We’re here to assist you with any concerns or clarifications regarding your order.

     

    This policy is subject to change without notice. Please review the shipping policy periodically for updates, particularly before making any new purchases.