Buyer Guarantee

At Premiere Fans, we want our customers to purchase their sports travel experiences with confidence. Therefore, with every qualified booking, we guarantee the following:

Timely Delivery: Your tickets, accommodation details, and travel itineraries will be delivered in time for your event.

Valid Entry: Your event tickets will be valid for entry to the specified event.

Accurate Orders: The tickets, accommodation, and travel arrangements you receive will match your confirmed booking.

Resolution Support: If any of the above criteria are not met, we will work with you on a case-by-case basis to resolve any verified issues by providing comparable alternatives, a refund, or a future credit in compliance with applicable laws.

For any concerns, please contact our support team immediately: contact@premierefans.com

 

At Premiere Fans, we guarantee that all travel and accommodation arrangements included in your package will meet the confirmed booking details. This includes ensuring:

 

Event Cancellations / Postponements

Event Cancellation: If your event is canceled and not rescheduled, Premiere Fans will offer a full refund of the purchase price or issue a credit for future use, subject to applicable laws. You will be notified of the cancellation and provided with instructions to claim your refund or credit.

Postponed Events: In the event of a postponement, your tickets will be valid for the rescheduled date. If new tickets are required for entry, we will work to secure those for you. Refunds for postponed events are only offered when new tickets are required or as mandated by law.

 

Changes on Travel and Accommodation Made by the Provider

In the event that your travel or accommodation arrangements are canceled or changed by the provider, Premiere Fans guarantees that we will:

 

Offer comparable or better accommodation and transportation services.

Provide alternative options if your original travel plans are disrupted.

Issue a full refund or credit if no suitable alternatives can be arranged, in accordance with applicable laws.

 

Additional Terms

To ensure you receive the full benefits of this guarantee, we ask that you comply with our Terms of Service. Failure to notify us promptly upon discovering an issue may affect our ability to provide replacement tickets or refunds.

If you are denied entry to an event for reasons unrelated to the validity of your ticket, such as health or safety protocols, this Guarantee will not apply.